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Frequently Asked Questions
FAQ
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: We offer free shipping in the US via UPS, USPS and FedEx. We also offer free shipping for most products to Canada via USPS. For other countries please contact us.
Q: I live in Puerto Rico, Guam, Bug Tussle, OK, or Looneyville, TX. Do I get free shipping?
A: Yes, yes, yes, and yes. If you have a US zip code you get free shipping unless the product is specifically mark differently. .
Q: What shipping companies do you use?
A: In the US we use USPS, UPS, and FedEx. If you have a special need just let us know by emailing us at customerservice@dasbags.com. For international shipments we use USPS Global Express and Global Priority, insured. .
Q: What shipping service do you provide with free shipping?
A: UPS Ground, USPS Priority Mail and FedEx Ground. If you have a special need just let us know by emailing us at customerservice@dasbags.com when you place your order. We ship quickly so let us know immediately. .
Q: Can you ship overnight, 2 day, 3 day, etc.?
A: Yes we do. If you have a special need just let us know by emailing us at customerservice@dasbags.com when you place your order. We ship quickly so let us know immediately. .
Q: Do you require a signature on delivery?
A: Yes we do. If you have a special need just let us know by emailing us at customerservice@dasbags.com when you place your order. We ship quickly so let us know immediately. .
Q: Do you require a signature on delivery?
A: Yes we do. If you have a special need just let us know by emailing us at customerservice when you place your order. We ship quickly so let us know immediately. .
Q: I can’t find something on your website?
A: Email at customerservice and let us know what you are looking for, we will do everything possible to find it. .
Q: What does DasBags do to protect my credit card and private information?
A: Everything possible. We use PayPal for all credit card transaction. PayPal has long been a leader in website security and is continually updating procedures to guard your data. PayPal has an entire site explaining online security at PayPal Payment Safety. We do not have access to your credit card information. .
Q: Is DasBags.com PCI and PADSS complieant?
A: Yes, we use ebay’s ProStore platform. eBay has long been a leader in website security. ProStores data center facilities were inspected and passed the on-site assessment for PCI DSS compliance. The scan performed by a Visa-approved PCI scanning vendor verifies that the ProStores application and hosting environment are PCI compliant. The ProStores application is PA DSS Certified by PSC, a certified Qualified Security Assessor Company (QSAC) for the PCI Security Standards Council. PCI report generated by a PCI Approved Scanning Vendor, Alert Logic Inc., under certificate number 4222-01-03, within the guidelines of the PCI data security initiative. Alert Logic Inc., also provides security-related services to ProStores. These services may include intrusion detection, vulnerability management, or security consulting services.
Q: Does DasBags use Secure Socket Layer (SSL) and encryption to safeguard my information?
A: Yes, We use SSL and 256 bit encryption. Our security certificate (Https) is by GeoTrust a leader in online security. See Geotrust.com for more information.
Q: You have a million questions and answers but missed one.
A: Hmmm, pretty unlikely . Well you know what I am going to say - Email us at customerservice. We want answer any and every question you have..
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